Billing Information

It’s important to us that you understand how to read your IVC bill. See below for a more detailed look at your IVC bill.

 

1. Customer Number: The customer number is a numeric code assigned to each customer to identify account information. Please have your customer number ready when calling customer service.

2. Due Date: Bills must be paid on or before this date to avoid late fee.

3. Amount Enclosed: Please indicate the payment amount included with your remittance.

4. Remittance Address: Send your payment to this address with your remittance slip for proper credit to your account.

5. Important Messages: Watch this space for important information concerning your account or service.

6. Previous Balance: Your account balance at the start of the billing cycle.

7. Payments Received: Any payments (including automatic payments) or adjustments made during the billing cycle.

8. Cellular: This is your monthly service fee for all lines including any late fees, equipment and adjustments.

9. Taxes and Surcharges: Cost recovery of Government Mandated Programs are charges to recover IV Cellular costs of complying with unfunded government mandates.

10. Total Amount Due: Current charges plus any remaining prior bill changes.

11. Charges for Mobile Number: This will list any detailed monthly and optional charges on each individual line.

12. Detail of Text Message Usage: Summary of text message sent and received.

13. Wireless Call Details: Contains date, timestamp, duration and charges of calls. (This information is only printed if you have a call detail feature on your account.)