Advanced Voicemail Instructions

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    Download Illinois Valley Cellular’s Advanced Voicemail Instructions

    Accessing the new voicemail system from Landline or Mobile Phone

    • From landline Dial 815-488-6245, wait for the prompt & insert the 10 digit mobile number. Use default password (0000#)
    • From your Mobile Phone dial the 10 digit mobile number , prompt & insert default password (#0000#)
    • To access your voicemail directly without security, dial 815-488-6245 on your cell phone, or voicemail speed dial
    • For your convenience, go to your local agent or sales person to have your voicemail number programmed into the voicemail speed dial.

    Creating a new voicemail password

    Once you enter the new voicemail system, it will ask you to enter a new 4-digit password, enter the new 4-digit password in for verification.  This secures your mailbox so that only the device owner can listen to the messages.

    Tips and Tricks

    • To delete a message press 3
    • To skip back three seconds press 7
    • To pause/continue a message press 8
    • To skip forward three seconds press 9
    • To listen to messages on the old voicemail system, call 815-795-8000.  It will ask you
    • to enter your mailbox number. This will be available for 90 days after the new voicemail system has been launched.
    • While roaming, you will be charged for each minute you are using the voicemail
    • Calling the voicemail is free in the 8 county home area
    • Messages in the inbox/saved folder will be automatically deleted if stored past allowed amount of days

    Main Menu Options

    Press 1 To listen to your messages

      ► Press 1 To listen to new messages
      • Press 1 To play the message
      • Press 2 To save this message and play the next message
      • Press 3 To delete this message and play the next message
      • Press 4 To save this message as new
      • Press 5 To return this call
      • Press 6 To forward the message to another mailbox
      • Press 0 To hear these instructions again
      • Press * To return to the main Menu
      ► Press 2 To listen to saved messages
      • Press 1 To play the message
      • Press 2 To save this message and play the next message
      • Press 3 To delete this message and play the next message
      • Press 4 To save this message as new
      • Press 5 To return this call
      • Press 6 To forward the message to another mailbox
      • Press 0 To hear these instructions again
      • Press * To return to the main Menu
      ► Press 0 To hear these instructions again
      ► Press * To return to the main menu


    Press 7 To play the current date and time

      ► Press 7 To play the current date and time


    Press 9 To set up your voicemail box

      ► Press 1 For greeting options
      • Press 1 To play your greeting
      • Press 2 To record/re-record your greeting
      • Press 3 To delete this greeting
      • Press 5 To pick a new Greeting
      • Press * To return to the main menu
      • Press 0 To hear these instructions again
      ► Press 2 To change your password
      • Enter your password followed by the pound key
      • Verify your password by re entering now, followed by the pound key
      ► Press 5 To change your language setting
      • Press 1 To hear the instructions in English
      • Press 3 To hear the instructions in Spanish
      ► Press 8 To record your name
      ► Press * To return to the main menu
      ► Press 0 To hear these instructions again


The above are basic operating functions of the new voicemail system.  Customers who have any questions or concerns,please contact the main office in Marseilles at 1-800-438-4824

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