Device Unlocking Policy

MOBILE WIRELESS DEVICE UNLOCKING-  Illinois Valley Cellular reserves the right to decline an unlock request if we have reason to believe the request is fraudulent or the device is stolen. Illinois Valley Cellular will accept unlock requests for the following:

  • Deployed Personnel - Illinois Valley Cellular will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon deployment papers.
  • Prepaid Devices-  Illinois Valley Cellular will unlock prepaid devices no later than one year after initial activation and no sooner than 100 days after activation date, consistent with reasonable time and payment requirements (if applicable).
  • Post Paid Devices- Illinois Valley Cellular will unlock postpaid devices or provide the necessary information to unlock devices for our customers and former customers in good standing and individual owners of eligible devices after the fulfillment of the applicable service contract, device financing plan or payment of applicable early termination fee.

What People Are Saying

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