Illinois Valley Cellular has a duty under federal law to protect the confidentiality of information about the quantity, technical configuration, type destination, and amount of your use of our services, together with similar information on your bills. (This does not include your name, address, and wireless phone number). Except as provided in this agreement, we will not intentionally share personal information about you without your permission.
Illinois Valley Cellular takes many measures to protect your information. Illinois Valley Cellular requires all customer accounts to be password protected. If any customer wishes to access their account information they must provide a password over the phone or password /government issued photo id at any authorized Illinois Valley Cellular sales and agent locations. You may provide to us in writing authorized individuals who you wish to obtain your account information and/or make changes to your account. If changes are made to your address, challenge questions or password a letter will be generated to your address of record. Illinois Valley Cellular may collect personal information from you over the phone, through our retail stores or through our online inquiries that you may submit. In order to improve our products and services we may collect information that will enable us to learn more about how you use those services. If you do not want Illinois Valley Cellular to contact you for marketing purposes you can opt out at any time. To opt out, you must contact our Customer Relations department at 800-438-4824.
Illinois Valley Cellular does not publish directories of our customers phone numbers, IP addresses, email addresses, or any other personal identifiers. We do not provide or sell our customers phone numbers, IP addresses, or emails to third party vendors for listings in other directories or for telemarketing purposes.